Being Thorough (Like a Good Journalist)

When I was growing up in the 60s and 70s (yes, I am a “boomer”), journalism was seen by most as a profession with integrity. Unfortunately, not everyone feels that way anymore. But you can count me as one who still appreciates journalism that is based on diligent...

Responsiveness Is Respectful

As a solo practitioner, I carry my business cell phone with me, whether I’m in the office, at home, doing errands or living my life. When the phone rings, I answer if I can. I’m somewhat surprised when the person at the other end expresses some amazement that a human...

Being Creative

Imagine going to a restaurant and looking over the menu. Just as you are thinking of placing your order, the server says, “The chef will decide what you will be having for your meal.” For most of us, this would not be acceptable; and yet, this is what can happen if...